Terms and Conditions

Hire Price
We guarantee the cost of vehicle hire providing that the original itinerary at the time of booking hasn’t been altered.

Insurance
We are insured for passenger travel. This insurance is for public liability and doesn’t constitute travel insurance.
We do not accept responsibilities for Delays caused by adverse weather conditions, any delays caused by strike action, acts of god or conflict or war or Force Majeure.
Any theft or damage to properties of the signatory of the contract or any other person travelling within the contract, except where such theft or damage is caused by a direct action of Hilltop Chauffeurs employees.

Use of Vehicles

Hilltop Chauffeurs make every effort to supply top quality vehicles. However, should such vehicles are not available, we reserve the right to provide a similar standard alternative vehicle.

Use of Sub-contractors
From time to time we reserve the right to use sub-contractors to complement our own workforce.

Cancellation
Should you wish to cancel your booking the following charges will apply:
Notice Period
% of original quote
Over 24 hours
No charge
12-24 hours
25%
6-12 hours
50%
Less than 6 hours
No refund.

Alteration
Minor itinerary adjustments are free of charge. The company at its own discretion will determine the nature of any adjustments and alter the charges accordingly.

Waiting Time
The first 10 minutes of waiting time are automatically included in our charges, thereafter we charge waiting time by 15 minutes increments at the rate published in our Tariff.

Disorderly Behaviour
We reserve the right to refuse travel to anyone deemed to be a nuisance or danger to our passengers or employees. We may seek the help of the police to remove any offenders from our vehicles and will not pay compensation or refund in such circumstances.

Illegal Material
The carrying or use of unregistered weapons, or any illegal drugs in our cars is totally forbidden. You must inform us about any registered weapon you wish to carry with you at the time of booking.

Music
Playing musical instruments in our cars is at the driver’s discretion – you must seek his/her permission prior to commencing the journey.

Smoking
Following PCO regulations smoking is forbidden in all Private Hire Vehicles!

Complaints
If for some reason you are unhappy with the service, you should, in the first instance, relay your concerns immediately to the driver, who will try to rectify the issue at the present time.
If the matter hasn’t been resolved to your satisfaction, please telephone 01865 595263 or e-mail info@hilltopchauffeurs.co.uk – providing the driver’s details, date, booking information, and the time of the incident, and we will investigate accordingly.
However, in the unlikely event of any remaining dispute, we will refer the matter to the Institute of Arbitrators.

Pets
No pets are allowed in any of our vehicles, except Guide dogs, but this/you must inform us at the time of booking.

All Pickups
In the unlikely event that you can’t find the driver, you must call us immediately on 01865 595 263, 07825 500852 or 07391 667833 and wait for our advice – no refund will be given unless we have confirmed that the vehicle booked, or an alternative one is unavailable.
Any breach of the above Terms and Conditions could result in termination of your hire agreement with Hilltop Chauffeurs – we will not refund your costs or pay compensation in such event.

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